FAQ: Read Before Purchasing

How do I request a custom order?
For an originally designed pet ID tag, place your custom order here in 2 easy steps.

Are these tags right for my pet?
Due to their handmade nature, these ID tags can be chewed by your pet and pose as a choking hazard. Make sure their tag is secured on their collar at all times and monitor your pet’s behavior.

How do I buy a pet ID tag?
Simply pick a tag, enter your pet’s name and contact info in the fields provided, and purchase the tag.

What are these pet ID tags made of?
These pet ID tags are made of resin which make them very lightweight yet strong. All pets should be monitored as these tags aren’t impervious to strong teeth and can pose as a choking hazard if chewed.

What tag size is right for my pet?
Small is recommended for pets that weigh 5-30 lbs. and is ideal for puppies, kittens, cats, and toy breeds. Medium or smaller is recommended for pets that weigh 30-60 lbs. Large or smaller is recommended for pets that weigh over 60 lbs. When it doubt, choose a smaller size.

How do I clean my pet ID tag?
If your pet ID tag gets dirty, use a soft cloth to wipe away dirt and debris. If necessary, small amounts rubbing alcohol may be used on the resin surface.

When will I receive my order?
The handmade process requires 3-5 business days of creation before items are ready to ship. Once shipped, domestic arrival is 3-5 business days (estimated) and international arrival is 2-8 weeks (estimated). Orders are shipped via USPS First Class and include tracking. Please note that due to Covid-19, shipments may be delayed.

What’s your return policy?
Because all items are custom and/or personalized, they're non-returnable. Learn more about returns and refunds on the Return Policy page.

Got more on your mind? Ask a question.

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