FAQ: Read Before Purchasing

How do I request a custom order?
For an originally designed pet ID tag, place your custom order here in 2 easy steps.

Are these tags right for my pet?
Due to their handmade nature, these ID tags can be chewed by your pet and pose as a choking hazard. Make sure their tag is secured on their collar at all times and monitor your pet’s behavior.

What are these pet ID tags made of?
These pet ID tags are made of resin which make them very lightweight yet strong. All pets should be monitored as these tags aren’t impervious to strong teeth and can pose as a choking hazard if chewed.

What tag size is right for my pet?
Small is recommended for pets that weigh 5-30 lbs. and is ideal for cats and toy breeds. Medium or smaller is recommended for pets that weigh 30-60 lbs. Large or smaller is recommended for pets that weigh over 60 lbs. When it doubt, choose a smaller size.

How do I clean my pet ID tag?
If your pet ID tag gets dirty, use a soft cloth to wipe away dirt and debris. If necessary, small amounts rubbing alcohol may be used on the resin surface.

When will I receive my order?
All products are made to order. Creation time is 3-5 business days before your order is shipped. Once shipped, estimated delivery time is 5-7 business days for US orders and 2-8 weeks for international orders.

What’s your return policy?
Because all items are custom and/or personalized, they're non-returnable. Learn more about returns and refunds on the Return Policy page.

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