Due to their unique and custom nature, all items (pet ID tags, jewelry, accessories, etc.) are non-returnable.
You may cancel your order within 3 hours of purchasing for a full refund. Once the handmade process begins, should you wish to cancel, you will only receive a partial 50% refund.
Refunds vary by situation. Contact me and I will help you resolve any issues you may have.
I aim to provide the best customer experience. For additional questions, contact me and I'll get back to you as soon as I can.